FAQ

All payments are due in full upon booking confirmation and are securely processed through Stripe.

Check-in instructions, including your unique door code, are sent after your booking is confirmed.

• Check-in: 3:00 PM
• Check-out: 10:00 AM (unless pre-arranged)

Please note that check-in and check-out times may vary slightly between properties. Be sure to check the booking page for the specific home you are interested in to confirm exact times.

For the safety of our guests, homeowners, and community, all direct bookings require a secure ID verification process to be completed before check-in.

• The verification process is quick and helps ensure a safe and seamless stay for everyone.

Reservations made without completing ID verification may be canceled without a refund.

• Guests receive a full refund within 24 hours of booking
• After that, cancellations made 30 days or more before check-in receive a 50% refund (minus credit card processing fee).
• No refunds are issued for cancellations made within 30 days of check-in.
• Some listings may have different cancellation terms. Please review the specific policy on the listing before booking.
• We strongly recommend purchasing traveler’s insurance, as we are unable to alter our cancellation policy for any reason.

Send a message directly through our booking thread for assistance.

• 30+ days before original check-in date:
  Date changes are allowed with a $100 change fee. Only one date change is permitted per booking, and the reservation will remain subject to the original cancellation window.
• 1–29 days before original check-in date: Date changes are treated as a cancellation and a new booking will be required.

Yes, dogs are welcome at select properties with prior approval.

• A $95 pet fee per stay will apply and will be added to your booking manually after confirmation.
• All pets must be potty-trained, disclosed before arrival, and follow our pet rules (including outdoor cleanup).

Unauthorized pets will result in additional fees.

No. Parties, events, or large gatherings are strictly prohibited.
Violation of this policy will result in immediate cancellation without a refund and may incur additional fees.

To help protect our homes, a refundable security deposit or damage authorization may be required for your stay.

• The deposit is not a charge unless damage, missing items, or excessive cleaning is required.

• When applicable, the deposit or authorization is placed shortly before check-in and released after checkout, once the property has been inspected.

• The exact timing and method depend on the booking channel and payment provider used for your reservation.

If no issues are found, no funds are kept.

By confirming your reservation, you agree to allow Franklin TN Stays (or our authorized booking partner) to collect or pre-authorize a refundable security deposit in accordance with this policy.